Healthcare Areas
Home and Community Care
What are Alberta home and community care clients experiencing?
Health Quality Alberta conducted the 2024 Home Care Client Experience Survey to capture feedback from individuals 18 and over about their experience with home and community services. The survey was revamped from its previous version in 2019, and the survey eligibility was expanded to include all acute, long-term supportive, maintenance, rehabilitation, and wellness clients, 18 and older, that receive services through Type 1 or Type 2 providers. This survey expansion contributes to a more comprehensive understanding of home and community care from the perspective of clients and can be used for ongoing monitoring and quality improvement.
See below for a selection of the key measures from this survey. For full information on the 2024 survey results, and client type definitions, please click here.
Client experience
- Number of different professional care staff
- Professional care staff gave choice in how care is provided
- Professional care staff explanation easy to understand
- Professional care staff listened carefully
- Professional care concerns handled satisfactorily
- Number of different personal care staff
- Personal care staff informed of arrival time
- Personal care staff listened carefully
- Personal care staff explanation easy to understand
- Personal care concerns handled satisfactorily
- Personal care staff were supportive
- Personal care staff had a warm presence
- Overall rating of professional care
- Overall rating of personal care
- Client overall care experience
- Home care helps clients stay at home
Starting a conversation
Why do we talk about things like supporting home and community care clients with regular medication reviews and whether their family doctor is informed about their home and community care? The healthcare system is complex and inter-related. What’s happening in primary care and pharmacy, as well as other areas of the healthcare system, can impact clients’ experiences in home and community care.
These 15 interactive charts present client experience survey data. You can compare information about home care across zones and over time.
