Patients' experience with primary care provider's respect | Health Quality Alberta Focus

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Patients’ experience with primary care provider’s respect

How patients rated the way their primary care provider showed respect for what they had to say at their most recent visit. (See data definition).

*Data courtesy of Health Quality Alberta Primary Care Patient Experience Survey.

What do you think?

  • What does showing respect for a patient mean to you?
  • How might your experiences with your primary care provider compare to those reported by other Albertans?

Understanding “felt respected”

In surveys conducted between October 2018 and March 2023, Health Quality Alberta asked patients who recently visited their primary care provider:

  • How would you rate the way your primary care provider showed respect for what you had to say in your most recent visit?

Patients could choose “excellent / very good / good / fair / poor”.

Patient experience is likely better if patients feel their needs are paid attention to, their emotional and physical health are cared for, they are given information about their health and choices, and they are treated with dignity. If patients perceive they are being respected, their experience of care will be better.

Considerations when viewing the results

As primary care providers work to develop a better understanding of how they could improve this rating, other questions can be asked, such as:

  • Is care provided in a manner that respects the patient’s needs, preferences, and expectations?

For information about Health Quality Alberta’s patient experience surveys offered to individual clinics in Alberta, please visit Health Quality Alberta’s website.