Healthcare Areas
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Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Consistent use of the same primary care provider (provider continuity)
- Consistent use of the same primary care clinic (clinic continuity)
- Primary care provider use of various visit types
- Emergency department visits for minor conditions
- Primary care provider visit after a hospital stay for selected chronic conditions
- Patient experience
- Patients’ experience with primary care providers’ listening
- Patients’ rating of primary care provider’s explanations
- Patients’ experience with appointment length
- Patients’ experience with primary care provider’s respect
- Patients’ experiences with their primary care provider involving them in care decisions
- Patient experience with care coordination
- Patient experience with primary care provider availability
- Patients’ overall experience with their primary care provider
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Number of different professional care staff
- Professional care staff gave choice in how care is provided
- Professional care staff explanation easy to understand
- Professional care staff listened carefully
- Professional care concerns handled satisfactorily
- Number of different personal care staff
- Personal care staff informed of arrival time
- Personal care staff listened carefully
- Personal care staff explanation easy to understand
- Personal care concerns handled satisfactorily
- Personal care staff were supportive
- Personal care staff had a warm presence
- Overall rating of professional care
- Overall rating of personal care
- Client overall care experience
- Home care helps clients stay at home
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Emergency Department
Learn about patient experience and quality of care in Alberta’s 16 busiest emergency departments. We believe that reporting about emergency departments is important to support transparency, quality improvement and a better understanding of Alberta’s healthcare system.
Wait times
- Emergency department volumes
- EMS response time for life-threatening events
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Patient emergency department total length of stay (LOS)
- Patient time to see an emergency doctor
- Time spent by EMS at hospital
- Time to get X-ray completed
Delivery of care
- Hospital occupancy
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients waiting in the emergency department for a hospital bed
- Patients who left without being seen (LWBS) by an emergency department doctor
Patient experience
- Communication with patients about possible side effects of medicines
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Patient experience with staff introductions
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
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Emergency department patient experience data for the Q3 2025-26 reporting period (October - December 2025) is not available because of issues impacting data collection that prevented our ability to survey during much of this quarter.
Starting a conversation
Why do we talk about things like hospital occupancy rates in relation to emergency departments? The healthcare system is complex and inter-related. What’s happening in the hospital, or even in continuing care, can impact patients’ experiences in the emergency department.
These 19 interactive charts are updated quarterly (every three months) and present administrative data as well as patient experience survey data. You can compare emergency departments, such as those in medium urban centres like Red Deer and Medicine Hat, and look at data presented quarterly versus monthly.
