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- Primary Healthcare
- Clinical care
- Delivery of care
- Consistent use of the same primary care provider (provider continuity)
- Consistent use of the same primary care clinic (clinic continuity)
- Primary care provider use of various visit types
- Emergency department visits for minor conditions
- Primary care provider visit after a hospital stay for selected chronic conditions
- Patient experience
- Patients’ experience with primary care providers’ listening
- Patientsā rating of primary care providerās explanations
- Patients’ experience with appointment length
- Patients’ experience with primary care provider’s respect
- Patientsā experiences with their primary care provider involving them in care decisions
- Patient experience with care coordination
- Patient experience with primary care provider availability
- Patientsā overall experience with their primary care provider
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Number of different professional care staff
- Professional care staff gave choice in how care is provided
- Professional care staff explanation easy to understand
- Professional care staff listened carefully
- Professional care concerns handled satisfactorily
- Number of different personal care staff
- Personal care staff informed of arrival time
- Personal care staff listened carefully
- Personal care staff explanation easy to understand
- Personal care concerns handled satisfactorily
- Personal care staff were supportive
- Personal care staff had a warm presence
- Overall rating of professional care
- Overall rating of personal care
- Client overall care experience
- Home care helps clients stay at home
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care
Home and Community Care
Formerly Home Care
Overall rating of personal care
How clients rated their personal care services, in a 2024 survey (see data definition).
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Interactive Infographic
Client Type
Age
Geography
Zone
What do you think?
- Why does it matter how clients rate their care?
- Are there differences between zones? Between mainly rural and urban zones? What factors could account for these differences?
Understanding āoverall rating of personal careā
In a survey conducted from April 2024 to September 2024, Health Quality Alberta asked clients receiving home and community care:
In the last six months, OVERALL, how would you rate your personal home care servicesā¦.
Clients could choose:
- Poor
- Fair
- Good
- Very Good
- Excellent
Personal care services are services such as help with dressing, eating, bathing, and going to the bathroom. These are typically provided by personal care staff sometimes referred to as healthcare aides.
Considerations when viewing the results:
This data reflects the experiences of home and community care clients. Home and community care includes publicly funded professional health and personal care services that help clients live safely and independently in their own homes or communities. Settings where clients receive care are diverse, ranging from a private residence, seniors lodge, community clinic, or adult day program. Services may be received for short-term or long-term durations.
There are several factors providers and leaders can consider to better understand and improve client experiences. Some questions they could ask before taking action include:
- Are clientsā responses similar or different from other zones?
- What do you know about the context in which a zone operates that may help you to understand those differences?
- Are there questions with lower results that suggest an opportunity for improvement?
- Are there questions with higher results that highlight what you are doing well and is there an opportunity to sustain this?
- Are there resources provided in the Home Care Client Experience Survey Resource List: Home and Community Care Providers, Case Managers, and Staff (2025) or the Home Care Client Experience Survey Resource List: Home and Community Care Leadership and Decision-makers (2025) that can help you and your team make improvements?
- Can the Improvement Guide for Using Survey Results (2025) support you to identify and create a quality improvement plan?
- What other information might help you understand or interpret the results?
For information about the 2024 Home Care Client Experience Survey, please visit Health Quality Albertaās website.