Healthcare Areas

In a survey conducted from April 2024 to September 2024, Health Quality Alberta asked clients receiving home and community care to rate: My personal care staff had a warm presence*.

Clients could choose:

• Strongly disagree
• Disagree
• Neutral
• Agree
• Strongly agree
• Not applicable

Personal care services are services such as help with dressing, eating, bathing, and going to the bathroom. These are typically provided by personal care staff sometimes referred to as healthcare aides.

*This question is from the Sinclair Compassion Questionnaire which is protected by copyright and cannot be reproduced, adapted, published or distributed in whole or in part. To obtain the Sinclair Compassion Questionnaire please visit www.compassionmeasure.com or email: compassionresearchlab@gmail.com or ipm@innovatecalgary.com (Copyright @ UTI Limited Partnership, 2019. All rights reserved; permission for commercial use required); compassionmeasure.com

This data reflects the experiences of home and community care clients. Home and community care includes publicly funded professional health and personal care services that help clients live safely and independently in their own homes or communities. Settings where clients receive care are diverse, ranging from a private residence, seniors lodge, community clinic, or adult day program. Services may be received for short-term or long-term durations.

There are several factors providers and leaders can consider to better understand and improve client experiences. Some questions they could ask before taking action include:

• Are clients’ responses similar or different from other zones?
• What do you know about the context in which a zone operates that may help you to understand those differences?
• Are there questions with lower results that suggest an opportunity for improvement?
• Are there questions with higher results that highlight what you are doing well and is there an opportunity to sustain this?
• Are there resources provided in the Home Care Client Experience Survey Resource List: Home and Community Care Providers, Case Managers, and Staff (2025) or the Home Care Client Experience Survey Resource List: Home and Community Care Leadership and Decision-makers (2025) that can help you and your team make improvements?
• Can the Improvement Guide for Using Survey Results (2025) support you to identify and create a quality improvement plan?
• What other information might help you understand or interpret the results?

For information about the 2024 Home Care Client Experience Survey, please visit Health Quality Alberta’s website.