How clients rated how often personal care staff listened carefully, in a 2024 survey (see data definition).
ďťż
Interactive Infographic
Client Type
Age
Geography
Zone
What do you see?
Why does it matter if clients feel that they are listened to carefully by those that help them with personal care activities such as dressing, eating, bathing and going to the bathroom?
Are there differences between zones? Between mainly rural and urban zones? What factors could account for these differences?
Understanding âlistening carefullyâ
In a survey conducted from April 2024 to September 2024, Health Quality Alberta asked clients receiving home and community care:
In the last six months, how often did personal care staff listen carefully to youâŚ.
Clients could choose:
Always
Usually
Sometimes
Never
Personal care services are services such as help with dressing, eating, bathing, and going to the bathroom. These are typically provided by personal care staff sometimes referred to as healthcare aides.
Considerations when viewing the results:
This data reflects the experiences of home and community care clients. Home and community care includes publicly funded professional health and personal care services that help clients live safely and independently in their own homes or communities. Settings where clients receive care are diverse, ranging from a private residence, seniors lodge, community clinic, or adult day program. Services may be received for short-term or long-term durations.
There are several factors providers and leaders can consider to better understand and improve client experiences. Some questions they could ask before taking action include:
Are clientsâ responses similar or different from other zones?
What do you know about the context in which a zone operates that may help you to understand those differences?
Are there questions with lower results that suggest an opportunity for improvement?
Are there questions with higher results that highlight what you are doing well and is there an opportunity to sustain this?
