How clients rated their satisfaction with the way their professional services concerns were handled during the last six months, in a 2024 survey (see data dictionary).
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Interactive Infographic
Client Type
Age
Geography
Zone
What do you think?
Why does it matter if clients are satisfied with the way their concerns are handled?
Are there differences between zones? Between mainly rural and urban zones? What factors could account for these differences?
Understanding âsatisfaction with handling of professional care concernsâ
In a survey conducted from April 2024 to September 2024, Health Quality Alberta asked clients receiving home and community care:
In the last six months, how often were you satisfied with the way your professional care services concerns were handledâŚ.
Clients could choose:
Always
Usually
Sometimes
Never
I did not have concerns
Professional care services focus on medical care including treatments such as wound care, physiotherapy. These are typically provided by staff such as nurses, physical therapists and occupational therapists.
Considerations when viewing the results:
This data reflects the experiences of home and community care clients. Home and community care includes publicly funded professional health and personal care services that help clients live safely and independently in their own homes or communities. Settings where clients receive care are diverse, ranging from a private residence, seniors lodge, community clinic, or adult day program. Services may be received for short-term or long-term durations.
There are several factors providers and leaders can consider to better understand and improve client experiences. Some questions they could ask before taking action include:
Are clientsâ responses similar or different from other zones?
What do you know about the context in which a zone operates that may help you to understand those differences?
Are there questions with lower results that suggest an opportunity for improvement?
Are there questions with higher results that highlight what you are doing well and is there an opportunity to sustain this?
