Professional care staff explanation easy to understand
How clients rated how often professional home care staff explained things in a way that was easy to understand, in a 2024 survey (see data definition).
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Interactive Infographic
Client Type
Age
Geography
Zone
What do you think?
Why does it matter if professional care staff can explain things in a way that is easy to understand?
Are there differences between zones? Between mainly rural and urban zones? What factors could account for these differences?
In a survey conducted from April 2024 to September 2024, Health Quality Alberta asked clients receiving home and community care:
In the last six months, how often did professional care staff explain things in a way that was easy to understandâŚ.
Clients could choose:
Always
Usually
Sometimes
Never
Professional care services focus on medical care including treatments such as wound care, physiotherapy. These are typically provided by staff such as nurses, physical therapists and occupational therapists.
Considerations when viewing the results:
This data reflects the experiences of home and community care clients. Home and community care includes publicly funded professional health and personal care services that help clients live safely and independently in their own homes or communities. Settings where clients receive care are diverse, ranging from a private residence, seniors lodge, community clinic, or adult day program. Services may be received for short-term or long-term durations.
There are several factors providers and leaders can consider to better understand and improve client experiences. Some questions they could ask before taking action include:
Are clientsâ responses similar or different from other zones?
What do you know about the context in which a zone operates that may help you to understand those differences?
Are there questions with lower results that suggest an opportunity for improvement?
Are there questions with higher results that highlight what you are doing well and is there an opportunity to sustain this?
