Healthcare Areas
Also in this section
- Primary Healthcare
- Clinical care
- Delivery of care
- Patient experience
- Patients’ experience with family doctors’ listening
- Patients’ rating of family doctor’s explanations
- Patients’ experience with appointment length
- Patients’ experience with family doctor’s respect
- Patients’ experiences with their doctor involving them in care decisions
- Patient experience with care coordination
- Patient experience with family doctor availability
- Patients’ overall experience with their family doctor
- Emergency Department
- Wait times
- EMS response time for life-threatening events
- Time spent by EMS at hospital
- Patient time to see an emergency doctor
- Patient emergency department total length of stay (LOS)
- Length of time emergency department patients wait for a hospital bed after a decision to admit
- Time to get X-ray completed
- Emergency department volumes
- Delivery of care
- Hospital patients who require an alternate level of care
- Length of patient hospital stay compared to Canadian average length of hospital stay
- Patients who left without being seen (LWBS) by an emergency department doctor
- Patients waiting in the emergency department for a hospital bed
- Hospital occupancy
- Patient experience
- Patient experience with staff introductions
- Patient experience with communication about follow-up care
- Patient experience with help for pain
- Communication with patients about possible side effects of medicines
- Patient reason for emergency department visit
- Overall patient experience with emergency department communication
- Overall rating of care
- Highlight Meaningful Changes
- Wait times
- Hospital Care
- Delivery of care
- Patient experience
- Overall rating of care
- Patient experience with talking with staff about help needed at home
- Patient experience with staff helping with pain
- Patient experience with information about their condition and treatment
- Patient experience with involvement in care decisions
- Patient experience with communication with nurses and doctors
- Client experience
- Client experience with courtesy and respect
- Client experience with listening
- Client experience with reaching their case manager
- Client experience with case manager (help with community services)
- Client experience with care plan involvement
- Client experience with care plan meeting needs
- Client experience with independence (home set-up)
- Client experience with independence (staff encouragement)
- Client experience with personal care staff capability
- Client experience with communication about a visit cancellation
- Client experience with pain management
- Client experience with reviewing medications
- Client experience with help to stay at home
- Client experience with family doctor being informed
- Client overall care experience
- Clinical care
- Symptoms of delirium
- Mood worsened from symptoms of depression
- Behavioural symptoms improved
- Inappropriate use of antipsychotics
- Worsening pain
- New pressure ulcers
- Physical restraint use
- Unexplained weight loss
- Cognitive performance
- Frailty and risk of health decline
- Potential depression
- Activities of daily living
- Delivery of care
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Family experience of resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family experience with staff responsiveness
- Family overall rating of care
- Resident experience
- Resident overall experience
- Resident experiences with sharing concerns
- Resident experiences with rules
- Resident experiences with independence
- Resident experiences with feeling safe
- Resident experiences with activities
- Resident experience with getting their healthcare needs met
- Resident experience with food
- Resident experience with decision-making
- Delivery of care
- Resident experience
- Resident experience with decision-making
- Resident experience with food
- Resident experience with getting their healthcare needs met
- Resident experiences with sharing concerns
- Resident experiences with feeling safe
- Resident experiences with independence
- Resident experiences with rules
- Resident experiences with activities
- Resident overall experience
- Family experience
- Family experience with courtesy and respect
- Family experience with decision-making
- Family experience with food
- Family experience with healthcare services and treatments
- Family experience with resident cared for by the same staff
- Presence of a resident and family council
- Family experience with sharing concerns
- Family experience with staffing
- Family overall rating of care

Emergency Department
Hospital patients who require an alternate level of care
Percentage of time a hospital’s beds are occupied by patients who require an alternate level of care (for example, continuing care). (see data definition)
Alberta Health Services, Analytics. “Provincial ALC Statistics.” (2018) [Dashboard showing monthly and quarterly results for the percentage of time a hospital’s beds are occupied by patients who require an alternate level of care, by zone and facility]. AHS Tableau Reporting Platform. Retrieved from https://tableau.ahs.ca
What do you see?
- Are there any trends over time? When the percentage of time in this chart decreases, it means more patients are being cared for in the right place for the right amount of time. If the percentage of time increases, it means there could be a need to explore how to free up hospital beds by moving patients more quickly to other, more appropriate, care settings.
- Does the percentage differ between cities? Why might some cities have generally lower percentages than others?
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Why is it meaningful?
- Is there a relationship between this data and another healthcare area?
- Do you see successes worth highlighting or opportunities for improvement?
Understanding the "alternate level of care percentage"
While this chart is about patients who are in the hospital, not in the emergency department, it provides important information that can impact patients in the emergency department. It also provides insights into how Alberta is doing at managing overall bed capacity in the healthcare system.
When emergency department patients who are admitted to the hospital don’t leave emergency for a hospital bed right away, it is because there are no hospital beds available. One of the reasons a hospital’s beds may be fully occupied is because the beds are being used by patients who no longer require hospital care, but can’t go home. These patients may need a different level of care that is better suited to their changed medical needs. Often, these are patients waiting for a room in continuing care.
The alternate level of care percentage can impact hospital occupancy. Also, if the alternate level of care percentage is increasing, it is likely that other emergency department measures, such as the length of time admitted patients wait in the emergency department, or the average number of emergency patients waiting for a hospital bed may reflect that increase.
Another way of understanding the alternate level of care percentage
On September 1, Mary was brought to the emergency department by ambulance because she fell down at home and wasn’t able to get up or walk. After being assessed by an emergency doctor, Mary was admitted to the hospital for surgery on her broken hip. After Mary’s surgery she spent the next two weeks in hospital trying to regain her mobility and independence with daily living tasks. Despite her efforts, it was determined that Mary was not able to manage any of these activities without assistance now or in the near term and it would not be safe to return home, even with home care services. After consultation with Mary and her family, it was agreed that her needs would best be met in a continuing care facility where she would have access to the daily health services and supports she required. Mary was assessed and then approved for a continuing care facility on September 21.
Mary and her family identified their top three preferred facilities for Mary to move in to. On October 15, a room became available for Mary at an appropriate continuing care facility, and she was transported from the hospital to her new home. The time frame used to calculate the alternate level of care percentage is from September 21, when it was decided Mary no longer needed hospital care, to when she left the hospital on October 15. The 25 days Mary spent in the hospital after it was decided she no longer needed hospital care would be combined with the number of days other patients like her spent in the hospital after it was decided they should move to alternate care. The combined total of these days would be converted into a percentage of total hospital bed days during the reporting time period.
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Monthly results for November 2019 to March 2020 are not available for the University of Alberta Hospital in Edmonton. Edmonton city results for this time period exclude ALC day data from the University of Alberta Hospital